GET IN TOUCH

Contact Our Support Team

Have questions about FlatSEO? Need help interpreting your reports, or want to suggest a new feature? We typically respond to all inquiries within 24 business hours.

Direct Communication Channels

Support, Billing & Privacy
contact@flatseo.com
Corporate Headquarters
FlatSEO Ltd., Level 14, 383 Kent Street, Sydney NSW 2000, Australia

Operating Schedule & SLA

We manage all technical queries, billing operations, and feature requests under strict administrative performance targets:

  • Active staffing: Mon - Fri, 9:00 AM - 5:00 PM (AEST).
  • Response SLA: Within 24 business hours.
  • Include report URLs to speed up resolution.

Secure Message Submission Form

Get in Touch - We're Here to Help You Succeed with SEO

Whether you have a question about how our SEO tools work, need help interpreting an analysis report, or want to suggest a new feature, the FlatSEO team is ready to assist. We believe that great SEO starts with clear communication, and we're committed to providing fast, helpful responses to every inquiry. Use the contact form above to reach us directly, and we'll get back to you as quickly as possible - typically within one business day.

Common Questions We Can Help With

Our support team regularly helps users with topics such as understanding SEO scores from the SEO Analyzer, troubleshooting crawl issues with the Site Audit Tool, interpreting keyword difficulty ratings from the Keyword Research Tool, and configuring sitemap URLs for the Search Engine Visualizer. If your question is about a specific tool, please include the URL you analyzed and any error messages you encountered - this helps us diagnose the issue faster.

Self-Service Resources

Before reaching out, you may find your answer in our comprehensive Help & Documentation center, which covers everything from getting started with your first analysis to understanding advanced SEO metrics like structured data validation, canonical URL conflicts, and hreflang implementation. The documentation includes step-by-step walkthroughs, scoring breakdowns, and frequently asked questions organized by tool type.

Feature Requests & Feedback

FlatSEO is constantly evolving based on real user feedback. If you have an idea for a new SEO check, a UI improvement, or a workflow enhancement, we want to hear about it. Many of our most popular features - including the Meta Inspector and the Backlink Checker - were built directly from community suggestions.